Effective Date: January 1, 2024 · Last Updated: January 1, 2024
These Terms of Service ("Terms") constitute a legally binding agreement between you and GenericContacts.com ("Company," "we," "us," or "our") governing your use of our website located at www.genericcontacts.com (the "Site") and the purchase of contact lenses and related products and services offered through the Site ("Services").
By accessing the Site, creating an account, or placing an order, you represent that you have read, understood, and agree to these Terms and our Privacy Policy and HIPAA Privacy Notice, which are incorporated herein by reference.
You must be at least 18 years of age to create an account and place orders on the Site. Users between 13 and 17 years of age may use the Site only with the consent and supervision of a parent or legal guardian, who will be responsible for all activity on the account. By using the Site, you represent and warrant that you meet these eligibility requirements.
The Site is intended for use by residents of the United States. We make no representation that the Site or its content is appropriate or available for use in other jurisdictions.
You may be required to create an account to access certain features or to place orders. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@genericcontacts.com if you suspect unauthorized access to your account. We are not liable for any loss or damage arising from your failure to protect your credentials.
We reserve the right to suspend or terminate any account at our sole discretion, including for violation of these Terms, fraudulent activity, or abuse of our Services, with or without notice.
We are required by law to verify your prescription before shipping your order. Verification may involve contacting your prescribing eye care professional. We will make a good-faith effort to verify your Rx within 8 business hours. If we cannot verify your prescription, we will notify you and may cancel your order.
Prescription data you submit is treated as Protected Health Information (PHI) under HIPAA. See our HIPAA Privacy Notice for details on how we protect and use this data.
Placing an order constitutes an offer to purchase. An order is accepted when we send you an order confirmation email. We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspected fraud.
Prices are displayed in US dollars and are subject to change without notice. The price you pay is the price at the time your order is placed and confirmed. We make every effort to ensure prices are accurate, but in the event of a pricing error we will notify you and offer the option to proceed at the correct price or cancel the order.
Applicable sales tax will be calculated and displayed at checkout based on the shipping address you provide. Contact lenses may be tax-exempt in certain states. Tax amounts shown at checkout reflect applicable law at the time of your order.
All products are subject to availability. We do not guarantee that any product will be in stock when you order. If a product becomes unavailable after your order is placed, we will notify you and offer a substitute, delayed shipment, or a full refund.
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), FSA/HSA cards, and other payment methods as listed at checkout. All transactions are processed securely through Stripe. We do not store your full card number on our servers.
By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the total amount due, including taxes and shipping.
For FSA/HSA purchases: Contact lenses are a qualified medical expense under IRS guidelines. You are responsible for ensuring your FSA/HSA administrator treats the purchase as eligible. We provide itemized receipts for reimbursement purposes.
We ship to addresses within the contiguous United States. Shipping rates and estimated delivery times are displayed at checkout. We offer:
Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other circumstances beyond our control. Title and risk of loss pass to you upon delivery to the shipping carrier.
We will send a tracking notification when your order ships. If your order has not arrived within 10 business days of your ship date, please contact us at support@genericcontacts.com.
We accept returns of unopened, undamaged boxes within 30 days of delivery. To initiate a return, contact us at support@genericcontacts.com with your order number. We will provide a prepaid return label for orders returned due to our error or product defects. For other returns, you are responsible for return shipping costs.
Approved refunds are processed to your original payment method within 5–10 business days of us receiving the return. FSA/HSA refunds are credited to your FSA/HSA card.
If you receive a defective lens or product damaged in shipping, contact us within 7 days of delivery. We will replace defective items or issue a full refund at no cost to you.
If you are not satisfied with your purchase for any reason, contact us within 30 days of delivery. We will work with you to resolve the issue through a replacement, exchange, or refund.
You agree not to use the Site or Services to:
All content on the Site — including text, graphics, logos, images, product descriptions, and software — is the property of GenericContacts.com or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any content from the Site without our express written permission. Limited, non-commercial personal use for informational purposes is permitted.
Product names, brand names, and logos displayed on the Site are trademarks of their respective owners. Use of these marks does not imply endorsement by or affiliation with the trademark owner beyond the authorized sale of their products.
Medical Disclaimer: The Site and its content are for informational purposes only and do not constitute medical advice. The information provided about contact lenses, eye conditions, and eye care is general in nature and not a substitute for professional medical advice, diagnosis, or treatment. Always consult a licensed eye care professional before starting, changing, or stopping use of contact lenses.
"As Is" Disclaimer: THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GENERICCONTACTS.COM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless GenericContacts.com and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your violation of these Terms, your use of the Site or Services, or your violation of any applicable law or the rights of any third party.
These Terms and any disputes arising from them are governed by the laws of the State of Delaware, without regard to its conflict of law provisions.
Before filing any claim, you agree to first contact us at support@genericcontacts.com and attempt to resolve the dispute informally. We will try to resolve all disputes within 30 days.
If informal resolution fails, any dispute, claim, or controversy arising from these Terms or your use of the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except for claims that qualify for small claims court. The arbitration will take place in the county of your residence. Each party will bear its own costs unless the arbitrator determines otherwise.
YOU AND GENERICCONTACTS.COM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Site and, where appropriate, by notifying you by email. Changes become effective 30 days after posting, or immediately for legal or compliance reasons. Your continued use of the Site after changes take effect constitutes your acceptance of the new Terms.
Questions about these Terms should be directed to:
These Terms of Service are effective as of January 1, 2024. GenericContacts.com is headquartered in the United States. All rights reserved.
