🛒 Ordering
Yes. Contact lenses are FDA-regulated medical devices, and federal law requires a valid contact lens prescription for purchase. You'll upload your prescription at checkout, and our licensed opticians will verify it before your order ships.
No — glasses and contact lens prescriptions are different. A contact lens prescription includes additional measurements (Base Curve and Diameter) and may differ in power from your glasses Rx. You need a separate contact lens fitting. Learn more about prescription differences →
Most prescriptions are verified within 1–2 hours during business hours (Monday–Friday, 9am–6pm PT). You'll receive an email as soon as your prescription is approved and your order begins processing.
We cannot process orders with expired prescriptions. Contact lens prescriptions typically expire after 1–2 years (varies by state and prescriber). If your Rx is expired, you'll need to schedule an eye exam with your eye care provider to get a current prescription.
Absolutely. Most people have different prescriptions in each eye. Enter your right eye (OD) and left eye (OS) parameters separately at checkout — you can mix brands if needed.
Sign into your account and go to My Orders. Each past order has a quick-reorder option that pre-fills your prescription parameters. You'll still need a valid (non-expired) prescription on file.
📋 Prescriptions & Privacy
Yes. We are fully HIPAA-compliant. Your prescription is Protected Health Information (PHI) and is stored encrypted (AES-256) on AWS S3 under a signed Business Associate Agreement (BAA). All access is logged in an audit trail. We never sell your PHI. Read our HIPAA Notice of Privacy Practices →
During checkout, you'll be prompted to upload a photo or scan of your prescription. Accepted formats: JPEG, PNG, PDF, HEIC. The photo should be clear, well-lit, and show the full prescription including your doctor's name and expiration date.
Yes. Under the Fairness to Contact Lens Consumers Act (FCLCA), we can also contact your prescriber directly to verify your prescription. Just provide your doctor's name and phone number at checkout.
Only our licensed opticians access your prescription strictly for verification purposes. All access is logged in our HIPAA audit trail. We never share your prescription with third parties without your consent.
OD = right eye, OS = left eye, SPH = sphere (power), CYL = cylinder (astigmatism), AXIS = angle, BC = base curve, DIA = diameter, ADD = reading addition. Full prescription decoder guide →
📦 Shipping & Delivery
After prescription verification (1–2 hours), standard shipping takes 3–5 business days. Expedited (1–2 business days) is available at checkout. You'll get a tracking number via email as soon as your order ships.
Yes! Orders over $75 qualify for free standard shipping. This threshold is met by most 90-pack daily orders or two or more boxes of monthly lenses.
Currently we ship within the United States only, including Alaska and Hawaii. International shipping is on our roadmap for later in 2026.
You'll receive a shipping confirmation email with a tracking number when your order ships. You can also view live tracking on your My Orders page.
↩️ Returns & Refunds
We accept returns of unopened contact lens boxes in original condition within 30 days of delivery. Opened boxes cannot be returned for health and safety reasons. Email support@genericcontacts.com with your order number to start a return.
Contact us immediately at support@genericcontacts.com. We'll ship the correct lenses at no charge and provide a prepaid return label for the incorrect items.
Discomfort with correctly prescribed lenses usually indicates a fitting issue — consult your eye care provider. If you believe we shipped the wrong parameters, contact us and we'll make it right.
👤 Account & Payment
You can check out as a guest, but creating an account lets you track orders, reorder quickly, and have your prescription securely saved for future orders.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. HSA and FSA cards are also accepted.
Yes! Contact lenses are an eligible expense under most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Your HSA/FSA debit card works like any other card at checkout.
Click "Forgot password" on the Account page and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.
👁️ Eye Health & Lens Care
Follow the schedule on your prescription: daily lenses are discarded every night, biweekly every 2 weeks, monthly every 30 days of wear (not 30 calendar days). Never wear lenses longer than prescribed — it significantly increases infection risk.
Only if your prescription specifically approves extended wear lenses (e.g., Air Optix Night & Day). Most lenses should be removed before sleeping. Sleeping in non-approved lenses dramatically increases the risk of corneal infections.
Use a multi-purpose solution approved for your lens type (silicone hydrogel vs. standard hydrogel). Never use tap water, saliva, or saline-only solution to clean or store lenses. Always rub lenses even if your solution says "no-rub." Full lens care guide →
Yes! We carry a full selection of toric lenses including Acuvue Oasys for Astigmatism, Dailies AquaComfort Plus Toric, and Biofinity Toric. Guide to toric lenses →
Still have questions?
Our licensed opticians are here to help Monday–Friday, 9am–6pm PT.
Email Support →